Customer help centre
Your own page at raajsoftware.com/raaj-support/w/your-name where customers open tickets, follow replies and rate the help they got.
Raaj Support · Help desk
Every customer request in one inbox, answered by the right person.
Raaj Support is a support ticket system for businesses. Customers write to you from your own help centre page, and your team replies, assigns and closes tickets from one place. Try it free for 30 days, then plans start at ₹499/month.
No card needed. Every feature is included during the trial.
Features
What's included
Raaj Support runs in the browser on a computer or a phone. There is nothing to install.
Shared inbox
Views for open, assigned to me, unassigned and awaiting reply. Search by subject, customer or ticket number.
Agents and roles
Add your team as agents or admins. Assign tickets, set priority from low to urgent, and sort tickets by category.
Notes and canned replies
Private notes only your team sees, and saved answers you can insert into a reply with the customer's name filled in.
Help articles
Publish answers to common questions on your help centre, so customers can help themselves before opening a ticket.
Reports and export
Tickets per day, average first reply and resolution time, ratings by agent and category, and a CSV export of every ticket.
Pricing
One month free, then a flat monthly price
One price for the whole team, not per agent. Unlimited tickets and customers on every plan. Pay yearly and get two months free.
30-day free trial
Start free trial
Every Business feature and up to 15 agents. No card needed.
Starter
₹499 / month
or ₹4,990 a year
- 2 agents
- Unlimited tickets
- Customer help centre and ticket links
- Categories, priorities and assignment
- Internal notes and customer ratings
Growth Popular
₹1,299 / month
or ₹12,990 a year
- 5 agents
- Everything in Starter
- Canned replies
- Help articles on your help centre
Business
₹2,999 / month
or ₹29,990 a year
- 15 agents
- Everything in Growth
- Reports: volume, reply times, ratings
- CSV export of all tickets
Prices in Indian rupees. Need more than 15 agents? Contact us for a quote. After the trial, your tickets stay saved and readable; replying needs a plan.